Privacy Policy

Last Updated: March 29, 2025

At ServersNow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our services
• Sign up for our newsletter
• Contact our support team
• Participate in surveys or promotions

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing address
• Payment information (we do not store full credit card details)
• Company name and position (for business customers)

1.2 Technical Information

When you visit our website or use our services, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website or source
• Server logs and performance data

1.3 Service Usage Data

We collect information about how you use our services, including:

• Resource usage (CPU, memory, storage, bandwidth)
• Service configurations
• Login times and session duration
• Feature usage patterns

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send administrative information, such as updates, security alerts, and support messages
• Send marketing communications (with your consent where required by law)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We may share your information with the following categories of third parties:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

3.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

3.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.5 With Your Consent

We may disclose your information for any other purpose with your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification (to correct inaccurate information)
• The right to object to our processing of your personal data
• The right of restriction (to request that we restrict the processing of your data)
• The right to data portability (to receive a copy of your data in a structured, machine-readable format)
• The right to withdraw consent (where we rely on consent as the legal basis for processing)

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our primary servers are located.

12. GDPR Compliance

For users in the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). We serve as the data controller for the personal information you provide to us. Our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it.